IBPS CRP CSA-XV Recruitment 2025 for Bank Customer Service Associates
The Institute of Banking Personnel Selection (IBPS) has released a massive, forward-looking recruitment drive (CRP CSA-XV) for vacancies in the 2026-27 financial year.
With over 10,456 indicative vacancies for Customer Service Associates across various public sector banks, this is a golden opportunity for graduates aspiring to a career in banking.
The highest number of vacancies are reported in states like Uttar Pradesh (1315), Karnataka (1170), and Maharashtra (1117), making it a significant nationwide hiring event.
Key Information Table:
| Information | Details |
|---|---|
| Advertisement No. | CRP CSA-XV |
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associates (CSA) |
| Total Vacancies | 10,456+ (Indicative, as some banks have not reported vacancies) |
| Salary / Pay | ₹24050-64480 |
| Last Date | 21.08.2025 |
| Apply Mode | Online |
| Official Website | ibps.in |
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Vacancy Details
The recruitment is for Customer Service Associate positions in various Public Sector Banks across India. The vacancies are filled on a state-wise basis. Here are the states with the highest number of reported vacancies:
- Uttar Pradesh: 1315
- Karnataka: 1170
- Maharashtra: 1117
- Tamil Nadu: 894
- Gujarat: 753
Total Indicative Vacancies: 10,456+
Note: This is an indicative number. For a detailed state-wise and bank-wise
breakdown, please refer to Annexure-I of the official notification.
Important Dates
- Application Start Date: 01.08.2025
- Application Last Date: 21.08.2025
- Online Preliminary Exam (Tentative): October 2025
- Online Main Exam (Tentative): November 2025
- Provisional Allotment: March 2026
Application Fees
- SC/ST/PwBD/ESM/DESM: ₹175/- (inclusive of GST)
-
All Other Candidates: ₹850/- (inclusive of GST)
The fee must be paid online.
Eligibility Criteria
Age Limit (as on 01.08.2025)
- Minimum Age: 20 years
- Maximum Age: 28 years
A candidate must have been born not earlier than 02.08.1997 and not later than 01.08.2005 (both dates inclusive). Age relaxation is applicable for reserved categories as per government rules.
Educational Qualification (as on 21.08.2025)
- Graduation: A Degree (Graduation) in any discipline from a University recognised by the Govt. of India or any equivalent qualification.
- Language Proficiency: Candidates must be proficient (reading, writing, speaking, and understanding) in the official language of the State/UT they are applying for.
- Computer Literacy: Operating and working knowledge of computer systems is mandatory. Candidates should have a Certificate/Diploma/Degree in computer operations/language or should have studied Computer/IT as a subject in High School/College/Institute.
Selection Process
The selection process for the IBPS Customer Service Associate will consist of three stages:
- Online Preliminary Examination: An objective test of 60 minutes.
- Online Main Examination: Candidates shortlisted from the prelims will appear for the main exam. Marks obtained in the Main examination only will be considered for the final merit list.
- Local Language Proficiency Test (LLPT): Conducted after the main exam but before joining the bank. This test is qualifying in nature.
How to Apply
- Visit the official IBPS website: www.ibps.in.
- On the homepage, click on the link "CRP CSA" and then select "CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XV)".
- Click on "CLICK HERE FOR NEW REGISTRATION" and enter your basic information.
- A provisional registration number and password will be generated and sent to your email and mobile number.
- Log in and fill out the detailed application form. Upload your photograph, signature, left thumb impression, a handwritten declaration, and other required certificates as per the specified format.
- Verify all the details carefully before final submission.
- Pay the required application fee through the online payment gateway.
- After successful payment, take a printout of the e-receipt and the final application form for future reference.
Important Links
| Apply Online: | Direct Link |
| Official Notification: | Download PDF |
| Official Website: | www.ibps.in |
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